15-109 and 17-092 window parts

A home owner from Virginia says:
Can't seem to find part numbers 15-109 and 17-092 on your site. Are they still available and/or do you have replacements ?

Profile picture of Bob
Bob from SWISCO responded:

Many thanks for your patience during this busy season. I'm afraid both the 15-109 and 17-092 have been discontinued. We do offer substitute options. For the 15-109, we recommend replacing both the shoe and your old balance with a new, custom-made balance. This will look a little different from your old assembly, as the pivot shoe is a different shape and is tied directly to the balance--however, this should work for you. I am sending you an email with a custom link to order two of these channel balance-pivot shoe assemblies. If you need a different amount, or have any questions, just ask. 

For the pivot, see instead our 17-056. Look it over and see if you could use this as a substitute. Let me know if you have any other questions. 

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)