15-220 shoe didn't work

A quick learner from North Carolina says:

July 27, 2020

I bought the Swisco 15-220 pivot shoe, but it didn't hold in my window. when I turned the cam to the lock position it just dropped right to the bottom what part do you recommend for this shoe?

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A quick learner from North Carolina says:

July 27, 2020

I have two more photos today that might help. These windows are about 20 years old, the the pivot shoe design may have changed some.

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A quick learner from North Carolina says:

July 28, 2020

Hi,

I wanted to add a few more photos to help resolve this. Picture # 1 shows the total thickness of the needed pivot shoe. It's roughly 1/2". Pictures #2&4 shows the pivot shoe "shoulders " sitting flush with the face instead of projecting out from the face in your 15-213. I don't think that would be an issue if the 15-213 total thickness compares.

Thanks,

Steve

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Tom from SWISCO responded:

July 30, 2020

Thanks for reaching out to us, Steve, and for the detailed photos. I think the 15-213 is definitely the better choice. However our dimensions are a little different and I can't make yours out, precisely. Double check your thickness dimensions (both your shoe and the 15-213 are skinnier at the top) to confirm whether or not this will fit in your window track. If it does, then I think it's the one to go with.

A quick learner from North Carolina says:

July 30, 2020

Thanks for your response Tom.

I have the thickness at 1/4" without the brake. 1/2" with the brake.

Please advise.

Steve

Tom from SWISCO responded:

July 30, 2020

I'm afraid that we don't have a shoe in this style at 1/2" thick. The 15-213 is the closest we have at 9/16", which is 1/16" too thick. I am sorry that we can't offer a better match.

A quick learner from North Carolina says:

July 30, 2020

Thanks Tom. But can the 1/16" be made up with the brake. If not, is there another source for the pivot shoe I need?

Tom from SWISCO responded:

July 30, 2020

The brake isn't meant to pad out the thickness of the pivot shoe like that. It's meant to lock the shoe in the track to prevent it from moving up and down so that you can safely remove the sash. If your shoe is skinnier than ours, then extending the brake won't really do anything, since that would also be too skinny to perform its function.

I couldn't find any version of this shoe with only a 1/2" thickness, unfortunately. I'm not sure who else may have that size.

Pivot Balance Shoe

15-213

$2.94

Pivot Balance Shoe, 9/16"

15-220

$3.15

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