18-015 sash guide

Handy Person from Florida

Sep 12, 2015 12:25 pm

The 18-015 sash guide looks exactly like what I need. The ones I need are 5/8"

I ordered 2. The ones I got are 13/16"

Anyway - What I need is the 18-015 in 5/8". Can you give me the right part number so I can order.

I like your website and will be fixing many of my neighbors windows.

Bill

4 Replies

Tom from SWISCO

Sep 14, 2015 1:35 pm

I'm not sure I understand. The 18-015 is 5/8", not 13/16". I just measured myself. Could you show me a few pictures of your original top sash guide side-by-side with the ones you purchased from us?

Quick Learner from Florida

Sep 15, 2015 11:27 am

sent picture from phone
Not looking for return or credit.
Just want the right part number so I can order.

like your site and plan to buy more.

Bill

User submitted photo of their window hardware.

Paul from SWISCO

Sep 17, 2015 10:21 am

Thanks for the additional information. I think our 18-188 top sash guide is a better match. Carefully go over our dimensions to confirm that they're the same as yours.