1820 channel balance

A quick learner from Amherst MA says:
I am returning the larger ones I purchased. I now found out that it is only 18". A neighbor where my house is took out the other one for me and found a marking on it. Do you have 18"? If not, I guess I could try the 19" and see if we can get them to work. Thanks.
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Emily from SWISCO responded:

Hi there!

I see you ordered the Series 385. We do carry this channel balance in 18" and 19" which would be our S385-18 and S385-19.


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