Emily from SWISCO responded:
May 17, 2021
Hello! We'd be happy to help but we'll need to see your rollers removed from your door so that we can compare them to our inventory. We won't be able to provide an identification without seeing the roller first, unfortunately. |
Emily from SWISCO responded:
May 17, 2021
Unfortunately, we cannot accept videos. Have you seen the video below on how to remove sliding glass door rollers? |
Tom from SWISCO responded:
May 25, 2021
Thanks for getting us these photos. Emily's out sick today but I actually do recognize this roller. The bad news is that this thing hasn't been made in a long, long time. I don't know who might still have it these days. I do see it from time to time from other customers such as yourself, though. I generally recommend replacing just the wheel and reusing the housing, where possible. We sell wheel replacement kits here that you can browse through to see what would be the best for the job. I would say this works about 80% of the time. Most customers are able to just swap out the wheel and get the door working again no problem. The other 20% have broken housings so replacing the wheel wouldn't really fix anything. We unfortunately can't do anything about that, tough, these just aren't made anymore. |