Tom from SWISCO responded:
March 5, 2019
There's a good chance we have a match for this operator, but in order to determine exactly which one we will need you to remove it from the window completely so that we can see the link arm. That will help us narrow down the list of possible replacements considerably. You can see our entire selection here; as you can see, we have a ton of operators similar to yours. |
Tom from SWISCO responded:
March 6, 2019
Perfect. Thank you, Sheila! Take a look at our 39-060 and 39-061 to start out. These aren't exactly the same, but I suspect that your exact part is no longer made. I'm hoping the dimensions are close. Carefully go over each measurement we show for these operators and compare them to your own. Let me know what you think! |
Tom from SWISCO responded:
March 7, 2019
I'm afraid that we do not, but that shouldn't make too much of a difference. The linkage in these windows have a lot of play and you could get away with a different sized link arm than what you'd expect. |
Tom from SWISCO responded:
March 8, 2019
Fabulous, thank you! We appreciate your business, it means a lot. Please let us know how it works out or if you have any questions. If that linkage ends up being an issue, we'll immediately get to work on a better solution, so don't worry. |
Tom from SWISCO responded:
April 16, 2019
Ah, I'm sorry to hear it didn't work out. Could you go into more detail? We will try our best to find you something that can work better. In the meantime, you can see our return information here. |
Tom from SWISCO responded:
April 16, 2019
Awesome, sounds good! I'm glad you got something that worked. Please let us know if you ever need anything else and we'll be happy to do our best. |