Hello,
I tried to incorrectly remove the side sash. I watched the video and now I will try again.
I see from the order form I need to measure the side sash of my windows to order the correct length.
Does the side sash I order have the spring, pulleys and sting or cord installed and ready to use?
Thanks,
Mike
Yes, all of our balances come fully assembled and ready to install out of the box.
4 of the side sashes measure 18.5" so I assumed the 19" ones would work so I ordered 4 of the S877 - 19" sashes. Was my assumption correct? Or do you need to make them at 18.5" instead?
The option stamped on the old 18.5" side sashes is
1820.
It's a good thing you checked. I'm a little confused, though. Are you measuring your channel balance, or your sash? These are two different things and it's an important distinction. The channel balances support the sash, which is the glass panel. Can you clarify?
If your metal channel is 18.5" long, it will need to be custom made.
I am having difficulty getting the replacement window sash channel balance's hook to hook in the slot in the window frame. Any suggestions? Thanks!
With the sash removed, it is sometimes difficult to attach the bottom balance hook in the window track slot. Sometimes you need to pull out the hook out and lock the cord with locking pliers so you have play to hook the balance clip in the window slot.
Hello,
I assume no reply means I must have ordered the right channel balances, plus I just removed one that has the same tip as the new ones. I guess I just have to find a way to force the hooks in far enough to get them to hook.
Did I buy the right channel balances?
I can not get it in the window frame. The left side plastic piece prevents me from getting the right side plastic piece in the grove. Therefore I can not get the channel in far enough for the hook to attach. (See attached pic)
Please advise asap... (I needed to sell this house yesterday!)
I messed up and ordered too many of the 31" balances, so I am returning 4 plus the one with the broken plastic tip. Please issue me any credit that you can.
I am also ordering 6 more balances and 6 of the removal clips today.
Did you see my response back on the 9th? Please review and let me know if you have any other questions. Thanks again for your business.
