March 21, 2017
We have a home built in 1980.
The spring and cable type tracks on the sides of the windows are rusty and broke making it almost impossible to get the windows open and closed.
Do you have these track parts or do you know where we can order them?
Here are pics of side window tracks. All 9 are broken or damaged and need to be replaced. 3 windows 36" high and 6 are 62" high. Please advise on part numbers to order and price.
March 28, 2017
Hello,
I tried to incorrectly remove the side sash. I watched the video and now I will try again.
I see from the order form I need to measure the side sash of my windows to order the correct length.
Does the side sash I order have the spring, pulleys and sting or cord installed and ready to use?
Thanks,
Mike
|
March 28, 2017
Yes, all of our balances come fully assembled and ready to install out of the box.
|
April 8, 2017
4 of the side sashes measure 18.5" so I assumed the 19" ones would work so I ordered 4 of the S877 - 19" sashes. Was my assumption correct? Or do you need to make them at 18.5" instead?
April 8, 2017
The option stamped on the old 18.5" side sashes is
1820.
|
April 11, 2017
It's a good thing you checked. I'm a little confused, though. Are you measuring your channel balance, or your sash? These are two different things and it's an important distinction. The channel balances support the sash, which is the glass panel. Can you clarify?
If your metal channel is 18.5" long, it will need to be custom made.
|
April 13, 2017
I am measuring the metal channel from one end to the other and it is 18.5" and NOT your standard 19. I will need 4 of these for the garage windows. I guess in 1980 they made them 18.5". (The old ones are stamped 1820.)
Please send me the custom part number to order and the cost.
Oh, I also need at least one of the removal clips (picture attached), because I broke one removing a window. Maybe I should order 2. What part number do I order?
Thanks, Mike
|
|
April 13, 2017
Gotcha. We'll email you a custom order link for 2 of these right now. You can use this link to add the special balance to your cart, as if it were any other product. It will also include a price quote.
As for the take out clip, how about our 16-023? |
May 5, 2017
I am having difficulty getting the replacement window sash channel balance's hook to hook in the slot in the window frame. Any suggestions? Thanks!
|
|
May 9, 2017
With the sash removed, it is sometimes difficult to attach the bottom balance hook in the window track slot. Sometimes you need to pull out the hook out and lock the cord with locking pliers so you have play to hook the balance clip in the window slot.
|
May 11, 2017
Hello,
I assume no reply means I must have ordered the right channel balances, plus I just removed one that has the same tip as the new ones. I guess I just have to find a way to force the hooks in far enough to get them to hook.
Did I buy the right channel balances?
I can not get it in the window frame. The left side plastic piece prevents me from getting the right side plastic piece in the grove. Therefore I can not get the channel in far enough for the hook to attach. (See attached pic)
Please advise asap... (I needed to sell this house yesterday!)
I messed up and ordered too many of the 31" balances, so I am returning 4 plus the one with the broken plastic tip. Please issue me any credit that you can.
I am also ordering 6 more balances and 6 of the removal clips today.
|
|
May 12, 2017
Did you see my response back on the 9th? Please review and let me know if you have any other questions. Thanks again for your business.
|
![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)