Paul from SWISCO responded:
November 30, 2015
Thanks for posting. I would confirm the length of your metal channel. With that stamp, the metal channel should be 22" long, not 21".
Can you also tell me the weight of your sash? That will help us determine the proper strength. Finally, I would like to see a couple pictures of the balance itself so that we can confirm you have the Series 351 balance. Thanks! |
Paul from SWISCO responded:
December 2, 2015
Thank you! The Series 390 might be closer. You will need to measure your bottom shoe to confirm that it is the same size as ours. You can see our measurements on each Series 390 store page.
I cannot tell quite what your length is. It seems like it could be 22", but your tape measurerer is not aligned with the balance so it's hard to be sure. Make sure to only measure the metal channel. Do not include the nylon attachments. |
Paul from SWISCO responded:
December 3, 2015
Ah, I see. That's an extra heavy sash, so we will have to custom make this balance with a special spring strength. Can you just confirm that you have the S390-22? I cannot determine this from your photos. You will need to carefully compare our pictures and measurements to your own part and use your best judgement. These dimensions are just too specific for us to judge through a photograph.
If you do have an S390-22, just tell me how many you need and I can send you a custom order link and price quote for these extra strong springs. |
Tom from SWISCO responded:
December 4, 2015
Awesome! I just need to know how many you need and we can get this started. I am going to make you an S390-22 with a special 2175 option, I just need to know the quantity.
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