|
Emily from SWISCO responded:
November 18, 2021
Hello! It looks like you may have the S395-23 channel balance but make sure your bottom shoe resembles the one that comes with this balance, our non-winged 15-001. The stamp on your metal channel is a bit odd and doesn't match any of our standard options. With that said, we recommend weighing your sash on a scale and refer to the chart on the S395-23's store page. It'll show you which option you'll need based on the weight of your sash. If you have any questions just let us know! |
Hi Emily, I think the notification of your reply went to my junk. I just found this today.
I think I missled you on the stamp as I had a typo. I will send a photo of the stamp and hopefully that will help close the loop on which channel balance I need. Many thanks, Robin
|
|
Emily from SWISCO responded:
December 1, 2021
Thank you for clarifying, Robin! In that case, you'll need to select the 2240 option on the S395-23's store page. |
