Available 8AM - 4:30PM EST, Mon - Fri at (888) 991-1929
Part Search
Part Search
Sign In

23-222b doesn't fit in track

Search
Start a new Discussion
Quick Learner from Sunnyvale. CA
Jan 16, 2018 10:41 am

I spoke to someone over the phone last week regarding a part I ordered from you. I ordered this part to replace broken Stanley 00-5024 roller. The person I spoke to asked me to send the pictures. You can see the pictures and video of the replaced part at https://photos.app.goo.gl/WTiRMUXPNOdzOHhD2.

It looks like the part 23-222B you recommend as a replacement is not wide enough for the rail to hold the door. Let me know if I am doing anything incorrect. Appreciate your help.
Closet roller
4 Replies
Paul
Paul from SWISCO
Jan 29, 2018 10:28 am
SWISCO
Expert
I'm sorry to hear that you can't secure the door frame with the bracket of our 23-222B. Seeing the bracket has a screw hole, I suggest drilling a hole and install a screw. I am afraid the bracket you are showing is no longer available.
Quick Learner from Sunnyvale, CA
Jan 29, 2018 9:50 pm
The problem is not with the securing the bracket to the door frame. There is no screw hole or a screw in the old bracket and don't need one with the new bracket I bought from you. The problem is the bracket wheels are not wide enough to sit in the railing and the door falls down. The part that you advertise as a replacement for Stanley 00-5024 doesn't seem to be the right part.
Tom
Tom from SWISCO
Feb 5, 2018 12:14 pm
SWISCO
Expert
The 23-222B is made to work with a track similar to our 23-246. does this look like what you have? If not, show us a picture of your track for us to look over.
Profile view of sliding mirror door top track
Profile view of sliding mirror door top track
Stanley made this roller specifically to replace the older version. There is no alternative on the market at this time, I'm afraid.
Reply to Thread
Current Photos:
Related Products