24 inch length.
Stamp says 23 4 IQ CALDWELL
I need only one balance I'm not sure who manufactured it
23 4 IQ CALDWELL

Quick Learner
Oct 31, 2021 1:57 pm
2 user uploaded images
6 Replies

Emily from SWISCO
Nov 3, 2021 2:03 pm


Hi there!
With this combination of attachments, you could have either an S380-24 or S385-24 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You will also need a 2340 stamp option for these balances.
If you have any questions just let us know!

Comparison of the S378, S380 and S385 balance shoes.

Quick Learner from California
Nov 4, 2021 12:49 pm
Hello! Thank you for your guidance would you agree this looks like just a little over 1 in and therefore probably the S385 option?
Thanks!!
Thanks!!
1 user uploaded image

Emily from SWISCO
Nov 5, 2021 8:17 am


This looks like it may be over 1" but photos can be deceiving so I can't say for sure. If you'd like a peace of mind, you can see our return policy here.

Quick Learner from California
Nov 11, 2021 5:13 pm
Thank you so much for the advice you all provided on the channel balance for my window. The one I ordered fit perfectly and my window is working again!

Emily from SWISCO
Nov 12, 2021 8:26 am


That's great to hear! We truly appreciate your business, and if you have any future hardware questions, you know where to find us!
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