2330 Window balance help

A quick learner from Diamond Springs, CA says:
November 23, 2022
Hi, I have a balance that is stamped 2330 the metal part measures 24 inches. It has a 350 series top and a 370 series bottom. Do you sell something like this, I didn't see it on your website. Also the metal piece measures 1/2 inch.
Thank you
Greg
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Emily from SWISCO responded:
November 30, 2022

Hi, Greg.

We appreciate your patience during our busy season. I can't be certain without photos but it sounds like you may need the S351-24 with the 2330 option which comes with the 19-002 top and 15-002 1" deep shoe. If your balance's configuration matches this, you should be good to go! 
A quick learner from Diamond Springs, CA says:
November 30, 2022
Hi Emily,

Here are some picts. Let me know what you think?
Thumbnail of the uploaded file named IMG_20221124_085521159.jpg
Thumbnail of the uploaded file named IMG_20221124_085532819.jpg
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Emily from SWISCO responded:
November 30, 2022

Thank you for the photos! I agree that this indeed looks like a match for our Series 351 if the bottom shoe measures 1" deep. However, we also have the Series 390 where the bottom shoe is 1-1/8" deep. I recommend measuring as shown below to confirm the best match. 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.
A quick learner from Diamond Springs, CA says:
November 30, 2022
Perfect thanks for the info, that's exactly what I needed. I didn't recognize the bottom part because it was so worn away over time.
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Emily from SWISCO responded:
November 30, 2022

My pleasure. Good luck with the repair and let me know if I can be of further assistance! 
Channel Balance Top Guide
Channel Balance Top Guide
19-002
$0.74
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
24" Series 351 Channel Balance
24" Series 351 Channel Balance
S351-24
$10.77
24" Series 390 Channel Balance
24" Series 390 Channel Balance
S390-24
$10.55
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