26-5 EI5 CMC 50

Home Owner from California
Want to make sure I'm ordering the right part. The measurements look like it should be the 385 series and the channel is 27 inches long. 
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Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

Thank you for reaching out to us. We're happy to look into this. Before we get started, can you show us a photo of the inside of the metal channel where the innerspring connects to the pulley mechanism? That'd be located in the middle of the channel. How many balances are you looking to order? 

Home Owner from California
I have 5 identical windows. 1 window has both sides broken. I'm going to order at least 2 pairs to have a set on hand. 
Home Owner from California
Here is the photo of the inside rail 
1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

Thank you,

This style of balance will require a custom order due to the connection point that indicates a special spring calibration to support the window sash. 

I have sent over a separate email with an order link for (4) balances with pricing for your review. Please let us know if you have any additional questions and custom orders are nonrefundable. 

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