28" 1/2" window balance for Milgard windows

Quick Learner from Colorado
I believe that I will need to order the series 385 window balances, but wanted to be sure.
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4 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Thank you for writing in, and for your patience over the holiday weekend. We can provide a replacement part for you, but it will have to be custom made due to its unique design. Keep in mind that custom made balances are non-refundable and have a 4 - 5 week lead time. If you would like to proceed, please let me know your desired quantity and I can send you a custom order link. 

Quick Learner from Colorado
Thank you. What is it about these that make them custom? They seem like a common size. Thank you again.
Casey
Casey from SWISCO
SWISCO
Expert

The size is not unusual, however the stamp that you show in your first photograph is not one of our stock options. We can provide it, but because it is not in our catalog we will have to have it custom made. Let me know how you would like to proceed. 

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