28# BSI RP Channel Balace

A home owner from East Greenwich,RI 02818 says:
My sash balance spring cord has a worn terminal clip (15-043)?? The number on the block and tackle system for my tilt out window is 28E B.S.1 RP. Is this a channel you sell? I would like to confirm that the (15-043) is the same as the part that has worn on this channel. I measured the clip and it appears that the dimensions are the same. Thank you. Bill
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Mike from SWISCO responded:
Hi Bill, it is likely we have a channel balance that would replace your 28E BSI RP balance. To figure out what our replacement balance series would be, we would need to see a picture of both the top and the bottom of your balance. Once we determine which balance series you have, we can then figure out if the 15-043 terminal clip is the exact replacement clip you are looking for.

How is the balance working? Does your window function smoothly when you open and close the window? Does the window stay up? I ask because usually worn balance parts is a sign that the whole balance needs to be replaced.
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