28" Series 770 Balance

Quick Learner from Pelham, AL 35124
The string broke in my window balance which caused further damage to the pin holding the spring. So, the entire balance is completely destroyed. After viewing some of the other posts on your website, and looking at the number stamped on my window balance, it seems that I need a 28" Series 770 Balance (S770-28).  However, the terminal clip used by my damaged balance is different than what I've see displayed in the image for that item. Also, the pivot shoe that goes with my terminal clip measures 1 1/4" wide, 1/2" thich, and 1 1/2" tall. Do you sell the 28" Series 770 Balance with the same terminal clip that would fit my existing pivot shoe?  Or would I need to purchase a new pivot shoe to match the new balance?
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Quick Learner from Pelham, AL 35124
After further searches on your website, it appears that my exising pivot shoe is Product Code: 15-169. And the corresponding snap on terminal clip is Product Code: 15-170. So, can the 770 Series Balance be purchased with the 15-170 terminal clip?
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for writing in! We have the materials to provide you with the balances you need but the replacements will need to be custom assemblies. Since the 15-170 is not a standard attachment on our balances.

That said, I'm happy to provide you with the order link, I'll just need to know the exact number of balances you intend to purchase. There is a quantity minimum of (2).

Please feel free to reach out with any questions.

Quick Learner from Pelham, AL 35124
Thanks.  I would like to go ahead and order 2 of the 28" Series 770 Balance (S770-28). So to confirm, can the balances be customized with the 15-170 terminal clips? 
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Yes, that is correct. I've forwarded the order link to your email so that you may review the quote. You'll be able to use the link to place the order from your online cart.

The 15-169 Snap-Lock Pivot Shoe is sold separately. You'll need to add them to the cart from the website since the order link will only include the balances.

Please don't hesitate to reach out with any other questions you might have.

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