28" long with winged 1" bottom guide and no wings on top guide

Home Owner from San Jose, CA
Hi! This 1/2" wide 28" long balance appears to be matching up with the 19-002 non winged top guide with a 1" deep 15-005 winged bottom shoe. 
Is that combo available?
The main issue with the window is the top guide looks to have chipped away and doesn't catch on the top of the sash anymore. 
I haven't found any markings on this part. I don't know the weight of the sash currently but I will weigh it.
Thank you!
Ben
 
 
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6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thank you for reaching out to us. We don't have a stock balance that uses this combination of fittings but we can still help via custom order. Is there a stamp on the metal channel? If not, we'll need to know the weight of the sash. Can you also confirm how many balances you're looking to order?

We may be able to help with this top sash guide but we'll need to see an undamaged version removed from the window. Angles of the side and front of the guide are ideal. 

Home Owner from San Jose, CA
Ok. I weighed the sash and it is 20 lbs. There are no stamps or numbers on the existing balance. I'd like to order 4 balances. Here are some photos of a newer top fitting. It looks to match a 19-002.
Ben
 
3 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thanks for the additional photos, Ben! We're happy to assemble the replacement balances. They will have a 28" long metal channel with the 19-002 top, 15-005 bottom, and 2740 stamp. A pair of balances with this stamp will support a sash weighing 19 to 26 pounds. 

Can you also show us a photo of the inside of the metal channel where the innerspring connects to the pulley mechanism? That'd be located in the middle of the channel. Once we have that detail, I can email you a purchase link and price quote. 

Home Owner from San Jose, CA
The pulley to spring connection inside the balance? Please see attached.
Thanks!
 
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thank you very much! I will now email you a purchase link and price quote for (4) balances that you can use to place an order on our website. 

Please let me know if you have any questions! 

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