28.5" window balance

A landlord from 43065 says:
May 3, 2022
My Window will not hold up and slams closed (Home Built in 1999). The cork-screw like balance is 28.5" long (white sleeve part) plus extended probably double that if you count the cork-screw part coming out of the sleeve. I'm guessing if the window doesn't stay open then both sides need to be replaced, right?!

TY,
Eric
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Paul from SWISCO responded:
May 4, 2022

Hi, Eric.

We believe you have a Series 600 tilt balance but we'll need you to tilt in and remove the bottom sash and show us the fitting the spiral balance is attached to. We'd also like you to re-measure the length of the plastic tube.
A landlord from 43065 says:
May 4, 2022
I don't see any color unless I have it wrong.

Pls advise, eric
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Paul from SWISCO responded:
May 5, 2022

The color bearing would be inside the tip of the tube where the spiral comes out of. Looking at your 15-015 pivot shoe, you can use our S600-29. They don't make these types of balances on the half inch and to play it safe we recommend going with 29". We also pulled up helpful media guides on this page to further help you.
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-015
$1.55
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
29" Series 600 Spiral Tilt Window Balance
29" Series 600 Spiral Tilt Window Balance
S600-29
$9.35
How to identify a replacement spiral balance
How to identify a replacement spiral balance
VIDEO
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How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
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How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
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How to remove window pivot shoes
How to remove window pivot shoes
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Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
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How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
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