29 inch window channel balance

A home owner from San Antonio says:
April 8, 2020

Need to replace a broken channel balance. Part number in photo. DB J03 28 HD

Window is a Series  165-SH window.

Thumbnail of the uploaded file named 28HD
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Bob from SWISCO responded:
April 10, 2020

Thanks for posting. This looks like a ribbed channel balance. Can you show us any clips, hooks, or attachments at either end of the balance? From there, we'll do our best to narrow down the possibilities. Many thanks.
A home owner from San Antonio says:
April 14, 2020
I've gone ahead and added photos of the channel balance and the shoe in the window.

Left side.jpg is a picture of the working side.
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Thumbnail of the uploaded file named Left side.jpg
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Bob from SWISCO responded:
April 17, 2020

We're getting there. Can you show me a closer picture of that clip that connects to the pivot shoe? From there we should be able to get this going. Thanks.
A home owner from San Antonio says:
April 23, 2020
Attached is the clip picture.
Thumbnail of the uploaded file named 20200423_194532.jpg
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Paul from SWISCO responded:
April 27, 2020

Thank you for your patience while we looked into this. I believe you can use our S770-29 channel balance to replace your old hardware. I know that the metal channel is a slightly different style than your original, but it should still work the same. I don't think you'll have any problem installing it in your window track. 

Also, based on your old stamp of 28H, you'd want to select our 29D stamp option for the Series 770, when prompted.

Please let me know if you had any questions.
A home owner from San Antonio says:
April 27, 2020
Thanks for the help!
29" Series 770 Balance
29" Series 770 Balance
S770-29
$12.80
How to replace a tilt-window channel balance.
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