2930 BSI

Quick Learner from NO SNOW HERE THE SUNSHINE STATE

Apr 25, 2018 11:03 am

I LOOKED ON YOUR WEBSITE IM ALMOST CERTAIN IS THE S385-30 PRODUCT CODE BUT WHEN I TOOK THE MEASUREMENT OF THE BOTTOM WHERE THE HOOK IS, THE END PLASTIC PIECE ITS EXACTLY 1'' NOT 1'' 3/32 UNLESS THE THREE THIRTY SECONDS IS SO SMALL THAT IM UNABLE TO COMPENSATE TO THE KEEN EYE BUT JUST MAKING SURE THANKS..

2 user uploaded images

8 Replies

Quick Learner from NO SNOW HERE THE SUNSHINE STATE

Apr 26, 2018 1:00 pm

Given the new uploaded pic is it still the 2930 S385-30 which measures 1 3/32 on the bottom hook plastic? Or is it a different channel balance which measures exactly 1 inch like the one I just uploaded? does the 3 /32 make a huge difference. Can I please get a reply at your earliest convenience

1 user uploaded image

Casey from SWISCO

Apr 26, 2018 1:59 pm

Hello,

It looks like you'll need our S377-30, which has a shoe that measures 1". Based on your stamp, you'll need the 2930 option as well. Please let me know if you have any more questions. Thank you!

Quick Learner from Florida

May 1, 2018 5:01 pm

Why on one side it goes down and on the other it doesn't please help thanks

Quick Learner from Florida

May 1, 2018 5:41 pm

Please help previous 2 pics I showed how one side goes down and the other stays up can this be the culprit a broken piece on the corners of the top side of the window or am I missing something from the bottom as well (the bottom doesn't have any plastic piece)

Quick Learner from Florida

May 2, 2018 1:09 pm

Hi I think that plastic piece attached to the window held by 2 screws that retains the channel balance so it doesn't stay up has broken. Do you guys sell that piece?

Quick Learner from Florida

May 3, 2018 2:14 pm

Hi please I got the channel balances can someone please tell me if on the WINDOW there's a plastic piece that makes the channel balance slide down a retainer piece?

Tom from SWISCO

May 4, 2018 9:10 am

Hi- thanks for your post!

I'm sorry for the late response. Thank you very much for your patience. For your sashes, the top sash guides would be our Pan Am 18-042.

Get back to us if you have any questions.