3" Pivot bar stianless steel

A quick learner says:
September 13, 2019
We just received our order of pivot bars and in the box they came in was a 3" stainless steel bar, that does not show on your web site and it's really what we wanted so how do I get them in the future??
STAINLESS STEEL PIVOT BAR, 2"
Product Code: 26-313
Profile picture of Bob
Bob from SWISCO responded:
September 18, 2019

Thanks for posting. Sorry to hear about this; the 26-313 that you ordered is absolutely supposed to be 2" long. Can we see a picture of one of the pivot bars you received from us? I want to confirm exactly what we sent you. Many thanks, and sorry for this inconvenience. 
Stainless Steel Pivot Bar, 2"
Stainless Steel Pivot Bar, 2"
26-313
$2.35
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.