Tom from SWISCO responded:
July 20, 2017
Thanks so much for contacting us. We recommend you stick with the color tip that corresponds to your sash weight. So, I'd stick with the red tip. I'm not sure what you mean by do we sell tips. I think you may mean shoe. Can you please send a photo of the part you're looking for? In the meantime, look at our selection of spiral balance shoes and see if any of these look like what you need.
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Tom from SWISCO responded:
July 21, 2017
I understand now, sorry! The reason for the confusion is this: the plastic tips don't contribute to the function of the balance. They just indicate the strength. If your balance tips fell off, that wouldn't cause them to stop functioning, and replacing the tips wouldn't fix any problems that you are having.
You mentioned that your balances don't seem to work, though. What's the issue you've been having with them, as far as how they have been operating? |
Paul from SWISCO responded:
July 24, 2017
Thanks for coming to SWISCO. Unfortunately, the spiral balances arrive at our facility pre-assembled by the manufacturer, and they don't sell the components to make or repair the balance. If your red tip has become disconnected, your balance is essentially finished, and you will need a whole new one.
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Paul from SWISCO responded:
July 25, 2017
The S600-31 red tip has a sash weight range between 7 and 29 lb, and the blue tip has a range of 12-31 lb. So yes, the blue tip is stronger and has a slightly longer lifespan.
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