37" Window Balance

A quick learner from Orlando, FL says:
The marking is 3640. I reviewed all the measurements and they seem to align with the Series 380. The dimension that is off is on Winged Channel Balance Shoe. The 1" depth measurement is between 13/16 and 7/8" on my balance shoe piece. Will the 380 series work for me or is there another series?
Thumbnail of the uploaded file named FC4A1331-DA17-4F44-BDC7-90AC5C1E5AB9.jpeg
Thumbnail of the uploaded file named 2515AF20-A132-4D34-B921-E3E0DD5D1C43.jpeg
Thumbnail of the uploaded file named 20650004-AA6B-47C1-A4BE-E8685DE4AFCA.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Hello, thanks for writing in. It sounds like you will need a non-tilt 1/2" channel balance with the 19-005 top fitting and 15-029 bottom shoe. This is similar to the Series 380, but the 15-029 bottom shoe is 7/8" wide. Because this is not one of our stock options, this will need to be a custom creation. If you'd like to proceed, please let me know your desired quantity and I will send you a custom order link. 

A quick learner from Orlando, FL says:
Yes, I would like to proceed. I need four sets.
Profile picture of Casey
Casey from SWISCO responded:

Great! I just e-mailed you a custom order link. 

A quick learner from Orlando, FL says:
I am sorry but I miscommunicated. I need 2 sets for a total of 4 channel balances not 8. I also need 6 sash guides part # 18-161. Can those be added to the custom order of balances?
Profile picture of Casey
Casey from SWISCO responded:

No problem. I just sent you a new e-mail with a link for an order of 4 balances. You can simply add your other desired parts to your basket along with the custom parts, and then head to check out. 

A quick learner from Orlando, FL says:
Now it says that I have 12 balances in my cart. I can't remove any of them.
A quick learner from Orlando, FL says:
Sorry for making this so complicated. I have removed all items from the cart. Can you readd the 4 balances back?
Profile picture of Casey
Casey from SWISCO responded:

It's no problem. You should be able to go back into the second I e-mail I sent you, with the link for 4 balances, and add them to your cart again.

A quick learner from Orlando, FL says:
Thank you for all your help. I got my order placed!
Profile picture of Casey
Casey from SWISCO responded:

Happy to hear it! It was my pleasure. Thank you for choosing SWISCO.com. We really appreciate your business and hope you will consider us for your future hardware replacement needs.

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.