39-025 not closing awning windows all the way

Question

I replaced the operator (39-025). While it works, it doesn't close the windows all the way. What can be done? The windows look like they have a closing latch that pulls in the windows to seal them at the very end. How do they work? Could they be the problem?

Bob · Accepted Answer

Sorry to hear you're having trouble with the 39-025. What I would do is remove the operator, then check to see if the window can open and close without the operator installed. It's possible there's a problem in the window side linkage. We've had a few instances where customers reported that the pivot rivet can cause issues, where the 39-025's arm causes the whole assembly to move to the left a bit, which can cause the rivet to hit the opening in the window frame. If that's indeed the problem you're having, you can file a section off so it can pass the frame and everything closes properly. If in doubt, send us pictures.