39-025 won't let window close all the way

A home owner from Fort Myers says:

See old operator and new. Window won't close all the way

Arlen

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Tom from SWISCO responded:

Hello, Arlen. I'm sorry to hear that you're having trouble with our 39-025 .

Looking at your photos, I don't immediately see any reason why our part wouldn't work. The link arms are a slightly different size, but that's not enough to prevent your window from closing. Can you go into more detail as to what exactly is happening?

A home owner from Fort Myers says:
They are now working. I mounted the new operators 1/4 inch lower than the originals. They open and close correctly now.
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