39-037 will not fit in my cutout!

Handy Person from Hawaii

Hello,

I ordered the 39-037 operator in white. The website shows the handle to the left in the closed position. The (4) I received are closed in the right hand position. The ones I am replacing are closed in the left hand position. Not really that big of a deal. The problem I am having is the cutout for the operator is 3" x 3/4" and there is no way the arms will fit from the inside going out. The smallest the arms will go is 5". I believe it should fit from the outside going in but the escutcheon would have to be removable. These are not. What do you think?

Photos of the old window operator compared to the new one.
2 Replies
Dave Sr.
Dave Sr. from SWISCO
SWISCO
Expert
Sorry to hear you're having trouble! To install the 39-037, you must remove the bottom sill cover from the window. That is h ow these are normally installed.
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