39-140 won't latch to window

A home owner from rochester ny says:
hello my name is bill , I can't latch under the window . any suggestions? thank you
Profile picture of Tom
Tom from SWISCO responded:

I'm not sure what you mean, exactly. Do you mean the window won't close all the way or that the operator arm's won't connect to the sash? Can you show me a picture of the problem?

A home owner from rochester ny says:
never mind I loosened a the two screws that hold the bracket and every thing lined up . thanks any way
How to Replace an Awning Operator
How to Replace an Awning Operator
VIDEO
WATCH >
How to replace an Awning window operator
How to replace an Awning window operator
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.