43# window

Quick Learner from Florida

Jul 24, 2020 8:07 pm

I have a window that weighs 43lbs someone put the wrong balancers in it so I have nothing to show you. The ones that are in there are 34 inches long not counting the inserts numbers are 3350 the're not strong enough to hold the window up. The window height is the same as the other windows in the house but wider there for heavier by about 10 lbs. I don't see a balancer rated for 43lbs on the sight. Help.

7 Replies

Casey from SWISCO

Jul 28, 2020 1:31 pm

Hello,

Could you show us a photo of one of the balances, including both top and bottom attachments, from an identical but slightly smaller window? That should at least confirm the correct series of balance that you should be using and then we can calculate the spring calibration based on the sash weight you've provided.

Quick Learner from Florida

Jul 28, 2020 6:23 pm

This balance is from a window I took it out of it is the same height but not as wide or as heavy also I think that the one that was there has double springs. I have a couple more pictures to send

5 user uploaded images

Quick Learner from Florida

Jul 28, 2020 6:25 pm

Additional photos

3 user uploaded images

Casey from SWISCO

Jul 29, 2020 8:59 am

Great! With this combination of attachments, you could have either an S380 or S385 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. Once we determine the correct replacement, we can work on determining the correct calibration to support your window sash.

Comparison of the S378, S380 and S385 balance shoes.

Quick Learner from Florida

Jul 29, 2020 12:55 pm

Its 385 with 1-3/32" attachment.

Casey from SWISCO

Jul 30, 2020 9:01 am

Perfect. I just sent over a custom order link and price quote for two balances that will support a sash between 42 and 45 pounds. Take a look and please let us know if you have any other questions. Thank you!