81-030 but with a 1/2" thickness?

A handy person from Massapequa says:
I am trying to replace a roller for a manix sliding window. The roller assemble seems to have the same dimensions as the Acorn Sliding door tandem roller assembly 81-030, with the exception of the 3/4" thickness. The one took from an existing window has a 1/2" thickness. will the 81-030 work? Do you have one with a 1/2" thickness

Profile picture of Tom
Tom from SWISCO responded:
Hey, Paul, thanks for posting. We actually have many rollers that look similar to the 81-030, but with only slight variations. Are you sure that the 81-030 is the same exact type of roller? Could we perhaps see a few pictures of it removed? Perhaps we can spot something that differentiates it from the 81-030. At the very least, we may see some clue as to what you have. Let me know!
A contractor says:
Good question. Here are a few pics.
User submitted photos of a patio door roller.
Profile picture of Tom
Tom from SWISCO responded:
Thank you! We're still having trouble finding this. I had a few questions that may help us come up with a solution.

First, I noticed that in your original post, you mentioned that this roller is for a sliding window. Can you confirm? The 81-030 is used for sliding glass patio doors.

Also, what is damaged on your own roller? Could you just replace the wheels? If so, what is their diameter and thickness?
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)