Tom from SWISCO responded:
August 11, 2014
Yes, the roller just may be the culprit. I'm not sure what you have exactly, though. Our 81-030 is made for Acorn doors, but I cannot guarantee this will work for you. You will have to remove your existing roller and carefully compare it to the specs we show for it. If they don't match up, you can take a few pictures of your hardware and upload it here for us to see, and we can work on finding something better. Thanks!
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Tom from SWISCO responded:
August 11, 2014
I'm afraid we don't! If the glass is fogged, I recommend contacting a local glass shop, they may be able to help.
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