ANSI/AAMA 101-88 WINDOW
If this will not work, please reply with detailed photos, we would be happy to research a replacement for you.
I am afraid we never made glass windows, just storm windows earlier in our company's history. I suggest hiring a local pro to help. Good luck with the repair.
I was unable to get the manufacturer from the tag. Your photo of the roller is blurry, but it looks similar to the 87-203. Please compare.
If your window is an older aluminum design, then there is a chance you may not be able to remove the sash at all. A lot of these older aluminum windows were mass-produced and explicitly designed so that you couldn't repair them. If anything went wrong, according to the manufacturer, you would simply just buy a new window.
That's obviously not ideal, but it may be the situation you're in now. I think your next step should be to contact a local professional to come out and look at the damage to determine if it's something that's possible to repair.
I'm afraid I don't have any contacts for repair companies in your area. It sounds like an issue with the window balances, based on your descriptions, so there's a good chance we can help you. However I would need clear photos of the original balances so that I can identify a match in our inventory. Would that be possible?
If I can pick out a match from our inventory, I can tell you how they're installed. Most balances are fairly simple to replace and don't require professional assistance (though admittedly not all).
Thanks for your photos. Based on what I see here, you have either our Series 380 or Series 385, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.
I'm afraid I don't have any contacts in your area. You might want to contact a local hardware store to see if they can put you in touch with a repair professional in your area. I will also share a video below that shows you how these are installed; you may very well be able to do it yourself.
You'll want the Series 380 if the bottom shoe is 1" deep. There should also be a stamp printed on the metal channel that you'll need to refer to in order to select the proper strength option for your replacements.
the one says 26 4 BO CALWELL (first picture). the metal stick is 26 inch. Thank you.
If your balance has a 26 4 stamp, then the metal channel should be 27", not 26". You also mentioned before that it was 28" long, so I'm a little confused. You should really just measure the metal channel to know for sure.
A stamp of 26 4 also corresponds to our 2640 stamp option.
I'm afraid I don't know why these windows won't open. There could be a million different reasons why. Either the balance is broken and jammed in the track, or there's some other obstruction getting in the way. There's also the chance that the frame itself is damaged in some way and preventing it from opening like it should. Those are just the ideas that come to mind, too.
Your first step should be to try to lubricate the track to see if that helps get it moving again. Hopefully it's just something hung up for whatever reason and a little silicone spray or even oil will convince it to slide.
I'm sorry to say that this isn't information that we would have access to. I suggest contacting the original manufacturer of the window, or the maker of the glass themselves, for assistance. There should be a name etched on the glass to tell you who made it.