Acorn Sliding Window Roller

A quick learner from Denver says:
November 17, 2014
The nylon housing has two holes for the wheel. I like to have the wheel moved to the other hole since I need it a bit higher. How do I get the Window Roller BB Wheel to move? The item is: Acorn Sliding Window Roller, 9/16" BB, Product Code: 87-010
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Paul from SWISCO responded:
November 18, 2014
Did you remove the entire roller assembly from the window, first? That will make it easier to have the wheel swap positions.
A quick learner from Denver says:
November 18, 2014
The roller is of the window since it is new. I tried to put it on and the roller comes just a bit higher. I want to change the wheel position but I can't. Can you please let me know how I do that?

Thanks,
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Tom from SWISCO responded:
November 19, 2014
To be honest, the wheel should just pop out. I'm not sure why you're running into problems. Does it appear to be stuck?
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