Tom from SWISCO responded:
June 9, 2017
Sorry to hear you're having trouble! Since more than one lock broke, I would wager these were not defective. There is also not a more sturdy version: Acorn only made this one type, and they are out of business to boot. That said, I've never heard of a problem like this, at least not with this kind of consistency. I think the culprit may be something other than the latch.
First, how is the door rolling? In my experience, when door handles keep breaking the reason is usually because the wheels or tracks are damaged or hung up, with dirty or debris, or even because of dents. I would examine how the door rolls to see if that could be the issue. The door should be able to open with one finger. |
Tom from SWISCO responded:
June 13, 2017
Ah, I see. Unfortunately, I know of no other company that makes a different version of this. Acorn is out of business and they only made one version. I am sorry we cannot be of more help.
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