acorn dorwal sliding double pane glass door h 72"x w 36 3/4" x 1 " thick. roller assembly : L 1 3/4" X H 1" {not including the roller), W OF CASING ABT 1/2" (or tick less on screw end ) diameter of roller 1 1/4"
marking on casing is D-719 .It might be your part number 81-027 according to Bruce in his response to one of your customers on aug 16,2019. if this is the right part i would like 2 plus the wax/lubricant on yr website, shawn
Thanks for reaching out to us. I'm afraid I don't recognize this roller; what you're showing is just the internal portion of a complete assembly. You still have an outer housing somewhere, probably still installed in the door. We have to see the whole thing together to find a match. I also need to know its width and height.
I cannot confirm that the 81-027 will work for you. We've never had anyone named Bruce work for this department, so I cannot verify the accuracy of his suggestion.
It is unlikely that your roller is welded into the door. I've never known a door company to do that. If that's how yours is, it would be a first. More likely it is held in by either a screw, or the bottom rail of the door is keeping it in place; if the latter is true, then you need to remove that rail.
Either way, I can't say for sure without seeing the rest of the housing out of the door. That is a necessary step in order for me to ID a replacement.
That's perfectly alright, I'm glad you found a solution. If you run into any issues in the future, we will do our best to help.
