Acorn sliding glass door (Doorwall) #2000 or #2900

A quick learner from VIRGINIA says:
June 28, 2017
This door was installed in 1987 and now needs rollers because it bumps ad grinds when opened and closed.
Do you have the parts for this doorwall?

Many thanks,

Steve
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Tom from SWISCO responded:
June 30, 2017
Hi, Steve. Unfortunately, I'm not finding a cross-reference for those numbers. Can I see a picture of your old rollers, ideally removed from the door? We need the dimensions of the roller housing and the diameter of the wheel, as well. Provide that information and we will be able to find replacement rollers.
A quick learner from Virginia says:
June 30, 2017
I will try to remove the door and check the rollers but I cannot do it without some help.
Please keep this discussion OPEN until I can do what you require.
Thanks
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Tom from SWISCO responded:
June 30, 2017
If you need help removing your rollers, check out our guide on how to replace a sliding door roller:

In the meantime, this discussion will remain open as requested. Please get back to us with photos and measurements, and good luck!
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