Acorn window

A quick learner from Indianola, IA 50125 says:
double hung and single hung both when unlock they slam down
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Casey from SWISCO responded:

Hello,

It sounds like your side-loaded balances that are responsible for keeping the sash raised may have failed. To recommend replacements for you, we'll need to see a photo of the balance removed from the window, as well as the length and any numbers stamped on the balance itself. Thank you!

Slide Latch Assembly Diagram
Slide Latch Assembly Diagram
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