Hello,
I purchased S351-30 channel balances and even though I installed them correctly, the shoot upwards and out of the top of the glass frame when I close the frame. I noticed that all my window frames have a plastic piece at the top. Most are broken. Do these help retain the balances?
Thank you,
Troy
Additional components
Handy Person from Orlando, FL
Nov 26, 2023 2:43 pm
5 user uploaded images
6 Replies
Bob from SWISCO
Nov 26, 2023 6:40 pm
Hello Troy. Yes, these are called Top Sash Guides. When they break, often due simply to wear and tear, the channel balance shoots past the sash and lodges in the top of the window jamb. We carry many different Top Sash Guides which you can view here, and many different ones can work with Series 351 balances. To know which one you might need, please remove an undamaged one and show us pictures of it from the front and side. We should be able to narrow it down for you from there. The video below shows how to remove and replace Top Sash Guides.
Handy Person from Orlando, FL
Nov 28, 2023 2:49 pm
Bob,
Thank you for responding.
I believe I found the correct top guide.
18-187 looks like a winner.
Troy
Thank you for responding.
I believe I found the correct top guide.
18-187 looks like a winner.
Troy
1 user uploaded image
Bob from SWISCO
Nov 29, 2023 11:21 am
Great! I agree, tat looks like a good match. I'm glad you were able to find what you were looking for.
Please feel free to reach out if we can be of any further assistance.
Handy Person from Orlando, FL
Nov 29, 2023 2:19 pm
Appreciate all of your help Bob. My client will finally be able to open her windows.
Troy
Troy
Bob from SWISCO
Nov 30, 2023 10:19 am
I was happy to help, of course! Please feel free to reach out if we can be of any further assistance.
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