Advice for correct part

A home owner from Rochester MN says:
March 29, 2022

hi,

I am glad we stumbled across your site for replacement window parts. I have attached pictures of our 'block and tackle' balance and want to ensure I order the correct part. The channel is 25" in length: 1/2" wide. The original manufacturer was Weathershield.

Thanks for your help -- the window has not been usable for a couple of years and look forward to restoring its function.

Gene 

Rochester MN

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Emily from SWISCO responded:
March 30, 2022

Hi, Gene!

Your balance looks like a match for our S350-25 with the 2440 spring strength option. Take a look and let me know if you have any questions. 
A home owner from Rochester MN says:
March 30, 2022
Thanks for your very quick reply! I have ordered the part and look forward to receiving and installing.

I did note the website did not indicated my card did not go through -- but I see a couple of charges on my credit card.

I did intend to only purchase ONE replacement part -- if you can check and see if a single transaction went through, that would help.

Thanks again for your help -- really appreciate --
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Emily from SWISCO responded:
March 30, 2022

Yep, on my end I can see that you ordered (1) S350-25. However, we always recommend replacing your balances in pairs. Pairing a new balance with an old one would cause the new one to wear out faster, since it has to pick up the slack for its older counterpart. 
25" Series 350 Channel Balance
25" Series 350 Channel Balance
S350-25
$10.77
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