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Alcan Window Replacement Parts

Handy Person from Tampa, FL
I need some window parts identified please.
You will see the windows by IMG_3140 are Alcan.
I need Sash Guides (picture attached) and a Channel Balance (picture attached).
The Channel balance is stamped "3635" and the metal is 37" in length.
3 user uploaded images
9 Replies
Handy Person from Tampa, FL
More photos of the balance ends.
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Hello!

With this combination of attachments, you could have either an S380-37 or S385-37 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. Your stamp is a bit unusual, however. You'll need to weigh your sash to determine the appropriate spring strength option. There's a chart on the S380-37 and S385-37 store pages that will show you which option you'll need based on the weight of your sash.  

As for the top sash guide, yours looks like a match for the 18-161 but compare our dimensions to yours to see if you agree. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
Handy Person from Tampa, FL
Emily you mentioned that The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment, but my measurement is 7/8" as shown in the photo "IMG_3215.jpg". 3215, 3216, and 3217 are the bottom shoe measurements and 3219, and 3220 are the top shoe measurements. Does this help?
Best,
Cory
5 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

It's hard to make out accurate dimensions from pictures. However, if your bottom shoe measures as 7/8" then we can custom make this balance with the 19-005 winged top and 15-029 7/8" bottom shoe. I'll just need you to obtain the exact sash weight and tell me. That will help us determine the appropriate calibration for your balance. Can you also tell me the quantity that you'll need? Our minimum for custom orders is 2. 

Once I have the above information I will be able to draft a price quote for the desired quantity.

Thank you!

Handy Person from Tampa, FL
Emily,
Digging deeper into the SWISCO site, it looks like I need a custom build of these parts:

Top Channel Balance Winged Shoe: 19-0058
Bottom Channel Balance Winged Shoe: 15-029 (This has the 7/8" depth I need)

Given my sash weight is 24.2 lbs and I want the window to open easier, would SWISCO recommend option 3640 or 3650?

Channel Balance: S380-37 or S385-37

I would like 6-8 of the custom balances.

I believe the Sash Guide I am looking for is 18-161.

How do I order the custom balances?
Emily
Emily from SWISCO
SWISCO
Expert

You're correct; we can indeed custom make your balance with the 19-005 winged top and 15-029 bottom shoe. Choosing a stronger option would actually make the window harder to close, not easier. With that said, the stamp option will be 3640 for a sash weighing 23 to 30 lbs. 

Can you just confirm the exact quantity of balances you need? I can draft a price quote once I know that. 

Handy Person from Tampa, FL
Emily,
Please quote:
Qty Description
8x built custom balances with PN so I have for future orders too
26x 18-161 Sash Guides
6x 55-043 Sash Stop
Emily
Emily from SWISCO
SWISCO
Expert

Great, thank you! I'll email you a purchase link and price quote for (8) 37" balances with the 19-005 top and 15-029 bottom shoe. You can use this to place an order on our website. Just don't forget to add the 18-161 top sash guide and 55-043 sash stop to your cart. Let me know if you have any questions! 

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