Alenco Channel Balance

A home owner from San Antonio says:
Length 34"

I mistakenly ordered S390-34 34" Series 390 Channel Balance and after looking more closely at the pictures it looks like one of my ends is slightly different. Please let me know if you find a replacement part.


User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Ah, looks like your top attachment is winged while your shoe isn't. Since you chose our Series 390 channel balance, does that mean you have the 15-001 shoe with a 1-1/8" depth? If so, check S395-34 with the 3340 option. The 395 series balance should be a better match to your existing window balance.
A home owner from San Antonio says:
Yes the shoe is 1-1/8" deep.
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