Alenco Window -- Channel Balance Replacement

A home owner from USA says:

I need to replace and spring or entire channel balance parts on three of my Alenco, non-tilt, windows. I have removed one of them and it appears one end of the spring has broken off. The metal part of the channel balance is 28" long, excluding the white plastic parts.

Pictures are attached.

Thank you,
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Good morning, Donna. Based on your pictures it looks like you have a balance similar to our S390-28. Check it out and see if you agree. Keep in mind that you cannot replace just the spring; if yours has broken, the entire balance must be replaced.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)