Alenco window parts

Quick Learner from Waco Texas

Mar 12, 2024 10:25 am

The balance is 24 inches long and marked 23c. Also I need replacement caps for top of window itself. They are black and 5/8 by 5/8 internal measurement. Top is flat and measures 7/8 by 3/4. The windows are approximately 40 years old. Thank you. Mike

9 Replies

Emily from SWISCO

Mar 13, 2024 10:16 am

Hello there Mike!

Thank you for reaching out to us. I'm afraid I can't use this description to identify your hardware. I would need to see an undamaged balance assembly and the "caps" in question removed from the window. Let me know if that's something you can get for us!

Quick Learner from Waco Texas

Mar 13, 2024 12:24 pm

I hope this helps. If not I can call. Just let me know. Thanks

4 user uploaded images

Emily from SWISCO

Mar 14, 2024 8:25 am

Thanks for the additional photos! I'm afraid the top sash guide is too damaged to identify. Would it be possible for us to see a few photos of an undamaged version removed from the window sash? Specifically, we'd like to shots of the front and the side.

As for the balance, the photo of the bottom fitting is blurry so I can't tell if it has "wings" or not. If it is indeed winged, I'd recommend the S350-24. Feel free to upload a photo of the front of the shoe and I'd be happy to verify that for you.

The 23C stamp may translate to our 2330 option. A pair of balances with this stamp will support a sash weighing 15 to 18 pounds. You can always weigh your sash though to confirm.

Quick Learner from Waco Texas

Mar 14, 2024 9:56 am

Here are some pictures of the caps I need also thanks

2 user uploaded images

Quick Learner from Waco Texas

Mar 14, 2024 10:05 am

Sorry for the blurry. Are these better. I'm going to start out with six to eight sets again thanks

3 user uploaded images

Emily from SWISCO

Mar 15, 2024 12:35 pm

It looks like you have a wingless shoe! In that case, you want the S351-24 or S390-24. The best match will depend on the depth of the bottom shoe as shown below.

As for the top sash guide, the 18-009 comes to mind. Have a look at the specifications and see if they match what you're searching for.

Comparison of the S351 and S390 balance shoes.

Quick Learner from Waco Texas

Mar 15, 2024 6:15 pm

I believe you are correct. So I ordered them. Thank you for your patience and help

Emily from SWISCO

Mar 18, 2024 8:47 am

No problem! Please let us know if you have any future hardware questions.