Alpine Window balance replace

A quick learner from 98340 says:
Manufacturer Alpine

Height of visible glass = 12.5"
Width of visible glass = 17"
weight of glass window 8-9 lbs

This is not a tilt window

need new balance as the one for this window is missing - I believe it's a channel type of balance
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Paul from SWISCO responded:
I'm not able to make a recommendation based on the glass size alone. Alpine has used our Series 385 in the past, but there's no guarantee that this is what you have. If it is, I would recommend our S385-13 with a 1220 option. I would prefer to see a picture of your existing balances removed from the window, if you can. Are both balances missing or just one?
A quick learner says:
both balances are missing
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Paul from SWISCO responded:
If both balances are missing then all we can do is make an educated guess. Like I said, the S385-13 is a possibility, but I cannot guarantee that it will work.
A quick learner says:
thanks for your help - ordered two balances from your site today
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