A Swisco customer service rep tried to help me with my sliding window lock, which we thought was simple enough. But then he said the keeper space is set back from the edge of the sash, and he assured me that the parts research experts would know.
Here is a photo of the current product and a photo of the distance between the hardware holes
Do you need more information? Thank you so much. I need to order 3-5 pieces just in case other windows have similar issue. I purchased it from Alpine Windows in 2017.
Alpine slider window lock
Quick Learner from Western state
Jul 10, 2023 12:12 pm
4 user uploaded images
4 Replies
Casey from SWISCO
Jul 10, 2023 3:28 pm
Hello,
We'd be happy to look into this for you but I can't make out the keeper f how it installs in your photos. We do not carry an exact match for your sash lock but it reminds me of the 90-278 show below. This set comes with a standard keeper but it looks like yours may be a face-mounted style. Feel free to get back to us with additional photos of your keeper and written-out dimensions to research this further for you. Thank you!
Dimensions for 90-278
Landlord from Western state
Jul 15, 2023 10:47 am
Hi, Casey!
It looks like this product is a match.
I would like to know the shipping details. I would like to have white Lock & Keeper. Perhaps 4 of them. What are your shipping charges and what are your return polices? How long does it take to arrive? Thank you!
Jane
It looks like this product is a match.
I would like to know the shipping details. I would like to have white Lock & Keeper. Perhaps 4 of them. What are your shipping charges and what are your return polices? How long does it take to arrive? Thank you!
Jane
Casey from SWISCO
Jul 17, 2023 8:03 am
That's great to hear. Unfortunately, we can not process orders through this thread but you will be given multiple shipping options and delivery dates at checkout once you input your postal code. You are also welcome to give our customer service team a call at (888) 991-1929 for assistance. In the meantime, our return policy can be found here.
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