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Tom from SWISCO responded:
August 15, 2016
Thanks for posting. I'm afraid your images didn't come through, but based on your description it sounds like your bottom shoe is just worn down. We actually don't have any shoe with a depth less than 1", so the 15-005 would be the closest match we have, regardless. In a worst case scenario, you could always just shave it down a bit.
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Tom from SWISCO responded:
August 17, 2016
Thanks! I think our Series 350 looks like it could be a very good match. Just go over our information to be sure.
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Tom from SWISCO responded:
August 26, 2016
Ah, I see. You may still be able to use our Series 350 channel balance, but you may need to shave a little off the shoe. Alternatively, you could use the Series 380 balance. It may work even though the top has wings, and in a worst case scenario you can clip them off. Alternatively, we can simply make the 19-002 and 15-005 combination balance for you, but it would need to be a custom order. Let me know how you wish to proceed.
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Tom from SWISCO responded:
September 1, 2016
Glad to hear it! Thank you for your business, it means a lot. If you ever need anything else, we're always here to help.
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