Am I missing something?

A handy person from Florida says:
July 13, 2020

I purchased 2 sash lifts (not sure of nomenclature) from you a few months ago. They work great, but will not stay in the window track. There must be a part I'm missing. Please help. Thank you.

Craig 

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Bob from SWISCO responded:
July 15, 2020

Hey Craig. It looks like your window sash needs new Top Sash Guides. The video below goes into more detail. If you can show us one, undamaged and out of the window from a front and side view, we'll do our best to help. 
A handy person from Florida says:
July 16, 2020
Hello Bob,
Thanks a million for replying. Let me know if this is what you need.
Craig
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Bob from SWISCO responded:
July 17, 2020

Take a look at our 18-188 Top Sash Guide. Look over the dimensions and see if you think this matches what you need. 
A handy person from Florida says:
July 17, 2020

Thank you, Bob. Looks like the right one. Ordered some. I really appreciate the help.

In today's million miles an hour world, it's nice when someone takes the time to help when only pennies of profit are involved. It reflects goodness on you and Swisco.

Thanks again,

Craig

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Bob from SWISCO responded:
July 17, 2020

Thanks a lot for the kind words, Craig. We answer a ton of these inquiries everyday, and it's really nice when a customer takes the time to let us know we were of help. Please let me know if you have any other questions. 
5/8" Top Sash Guide
5/8" Top Sash Guide
18-009
$0.99
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
5/8" Top Sash Guide
5/8" Top Sash Guide
18-188
$1.44
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
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How to Repair a Jammed Window
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