American Craftsman Window lock (?)

Thanks for writing in! Given the damage to the crank handle and operator, you'll need to replace the entire mechanism. There is a good chance that we can supply you with the replacement casement operator you need, however, I'll need a bit more information to confirm.

To start, I'll need to see a photo of the entire operator to determine the correct replacement. I am specifically looking to see a photo of the arm(s) of the operator and how the operator connects to the bottom of the swinging sash (window).

Please let me know if you have any questions.

We've encountered this issue previously and have found that these older operators have always had this problem. The black collar would wear out and the handles would become loose, eventually just falling out on their own. As a result, the manufacturer actually ended up changing the design of how these work.

We cannot offer a replacement for the color but our 39-226 can still work for you, however it will only be a temporary measure. It will fall out eventually. Some ways around this are using glue to hold it in, or even just packing it out with scotch tape so it's a little tighter. Again, these are all temporary measures.

If you're not in a pinch and you want a more long-standing solution then you will want a new operator. We have more modern styles that will work much better. Before I recommend anything, though, I'll need to see a photo of the complete mechanism without obstruction. There are many different styles and I'll need that to narrow down which one in particular you have.

Please let me know if your would like to move forward with replacing the operator.