Andersen 11600-17 B115#23985 sash balancer

A quick learner says:
I have sash valancer with number 11600-17 on 1 side and the other side 11600-3 and another number B115#23985. Need a replacement part from company. Please let us know. Thank you.
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Mike from SWISCO responded:
Thank you for posting on the discussion board!

The "11600-17" indicates you have an Andersen window balance, and the longer, more complex ID number, "B11 5#23 985" indicates the specific balance and its weight range. The most important numbers surround the pound sign, "5#23."

Please take a look at the Swisco 24-531 Andersen Sash Balance.
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