Andersen Sash Balance - 11600-A-3, 11600-17, 784-696

Handy Person from silver spring maryland
I need a replacement balance for my Andersen double hung windows. Each window has 24" by 24" of visible glass. Numbers on the old balance are : 11600-A-3, 11600-17, and a third numbe on the tab that is hard to make out: 784-696 (not sure of the first digit).
What replacement part should I orderA?
Roland

8 Replies
Paul
Paul from SWISCO
SWISCO
Expert
Good afternoon, Roland. Thank you for posting.

Could you submit a few quick photos of your balance so we can take a look? Be sure to detailed photos of the stamped information on the balance.
Handy Person from Maryland
Here are the photos. It is hard to see the stamped info, but I think you can make it out.
User submitted photo of Andersen Sash Balance 11600A-3
Paul
Paul from SWISCO
SWISCO
Expert
There should be markings on the other side of the balance. If so, take a few pictures of the opposite side and upload them so we can check it out.
Quick Learner from Maryland
I have attached the image from the other side of the sash balance. It has another number on
it (11600-17) which I included with my original inquiry.

Thanks for your help.
User submitted photo of Andersen Sash Balance 11600A-3 back side
Casey
Casey from SWISCO
SWISCO
Expert
OK here we go,
according to the given information we were able to determine the needed balance replacement is 24-737, Andersen Window Balance

Thanks for your patience and please let us know how you make out.
Quick Learner from NY
I have Anderson windows as well i thought my said 11600-12 but i guess it is 11600-17?
pic attached would 24-737 work as well?
thanks
1 user uploaded image
Tom
Tom from SWISCO
SWISCO
Expert

That is not the stamp we use to identify this type of balance, unfortunately. There should be a 3 or 4 digit code elsewhere, either on the tab or on the other end of the housing. The way they print these stamps changes all the time so in most cases it's necessary to see a photo of each and every single number printed on the balance box. That way we can just pick out the one we need and advise accordingly. Please let me know if that would be possible.

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