Andersen Sash Balance

A home owner from USA says:
September 14, 2020
I order the 24-531 and it did not work for my window.

Are you able to help with identifying the correct balance?
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Tom from SWISCO responded:
September 17, 2020

I don't recognize these stamps, unfortunately. Can you show me the rest of the numbers printed on the balance box? That may help me determine what you have.
Andersen Sash Balance, 519, 523, 525, 527, 531
Andersen Sash Balance, 519, 523, 525, 527, 531
24-531
$54.20
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